cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
nchaundy
Aspiring Contributor
1,045 Views
Message 31 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

The e

additional discs only show on the web GUI not the iPhone App.

Yes I started with a 3 pack and then added 1 disc..

during the issues with connectivity I have done factory resets and re added discs a couple of times.. so perhaps that’s reason.

0 Ratings
Reply
Tony0
Beginner
1,017 Views
Message 32 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

I've just bought the Premium Wholehome 3 pack. I installed it  yesterday  and immediately after installation updated the firmware. It's now 16 hours since the update. All discs are still flashing purple & I cannot connect via the Wholehome App. Fortunately, I can connect devices to the network.

Is this normal? How long will it take until the lights on the discs stop flashing and I am able to connect again?

Thank you

0 Ratings
Reply
Sircoynie
Aspiring Expert
1,010 Views
Message 33 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Can you connect via the web gui?
0 Ratings
Reply
Tony0
Beginner
999 Views
Message 34 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Yes, I've managed to log into the web user interface.

 

Under network status there's just a picture of a router, no information. Nothing under discs and nothing under devices.

Under the other menus, there is no information. 

It's as though the Discs do not exist

0 Ratings
Reply
Sircoynie
Aspiring Expert
990 Views
Message 35 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Hmm.i think you may have the one option left.......cross your fingers and power cycle?
Tony0
Beginner
985 Views
Message 36 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Thanks, I've done the power cycle and all is good.

Interestingly, the firmware is at the right version SGAB203010, but the app says last updated "never".

Still, good to have everything up and working, thanks 🙂

Sircoynie
Aspiring Expert
979 Views
Message 37 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Great, don't worry about the app being wrong with the firmware version etc, it's just part of being the Beta testers for this product. 😉
oakserver
Aspiring Expert
942 Views
Message 38 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

This update has done wonders for the reliability of the system

My discs have been up for nearly 48 hours without needing a reboot and I have no reason to believe they shouldn't stay up. I seem to be getting less of the app saying it can't connect - although it does hang sometimes when you return to the app after a while. Killing the app and going back in usually sorts that out speedily though.

Still waiting for a bridge mode so that my existing router has full control of each device again (QOS) but in the mean time it is very usable.

Hopefully as the updates continue to improve reliability and introduce new features the product will gain some respect and improved reviews. 

Lollingsgrad
Beginner
917 Views
Message 39 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

It's been a week since the updates; no network drops, no restarts required, I'm pretty sure our ISP had a lapse in service and the mesh didn't detonate like it used to do following the slightest blip. Massive thanks to the devs!

0 Ratings
Reply
nchaundy
Aspiring Contributor
830 Views
Message 40 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Since the firmware update things have settled down..

I had a few issues after and disconnected Ethernet connection between sky box and one of discs in the lounge.. this seems to have stabilised things..

thing is now the disc in the lounge now nothing connects to it.. it shows on the App as ok but no devices are shown to connect or next to no data is shown on this disc..

0 Ratings
Reply