cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Darren_B
BT Devices Expert
BT Devices Expert
2,117 Views
Message 31 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

Hi Dooferdog and daedos,

We are aware a problem affecting a small number of users whilst trying to contact the firmware upgrade server. 

Affected users may need to try multiple times before they get a successful response. Please try and allow 5 seconds between each attempt. 

Darren_B

0 Ratings
Reply
StuBFrost
Beginner
1,840 Views
Message 32 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

Hello

I'm confused as to whether this firmware has been generally released or not.  Can someone confirm?

Thanks

0 Ratings
Reply
jrhop
Contributor
1,839 Views
Message 33 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

No not as far as we know, I have asked when it is expected but not had a response. @Darren_B @SeanD @DavidM anyone have any info? 

SeanD
Community Manager
Community Manager
1,801 Views
Message 34 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

Hi @jrhop,

Thanks for the post and apologies for the delay in getting back to you.

I have spoken to the device team and they have confirmed that this firmware has not been rolled out to everyone as of yet.  The reason is linked to what Darren posted above.

The good news is that there will be a new version rolled out very soon.  I don't know exactly when but I will update you guys when I know more.

Cheers

Sean

0 Ratings
Reply
jrhop
Contributor
1,793 Views
Message 35 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

Ok thanks for the update @SeanD so will this be a new early adopter firmware? Or just fixing the update server issues?

0 Ratings
Reply
SeanD
Community Manager
Community Manager
1,777 Views
Message 36 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

Hi @jrhop,

I believe the issue with the server has now been fixed.  There is however a brand new firmware coming soon 😁  I don't have any details as what this firmware will include but it will be available via the early adopter process.

Cheers

Sean

0 Ratings
Reply
Gdotp
Aspiring Contributor
1,522 Views
Message 37 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

My triple disk system seems to have developed an issue the last week. Its running this beta version.

Two disks are connected by ethernet and third is via wifi and the system has been stable for months. The last week the wifi connected one has disconnected twice with area light and and stopped working. No amount of re-boot will get it to connect unless the rest of the system is re-booted in which case it re-connects fine, for a while after which its got a red light again.

 

Nothing has changed, the disks are in identical places and when it does connect they al have excellent connections. 

0 Ratings
Reply
StuBFrost
Beginner
882 Views
Message 38 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

There still have been no new firmware for several months but the premium disks have just had a new firmware release so do I assume that BT have abandoned support for the standard disks now?

And I noticed after I posted my comment above that this thread is no longer stickied probably confirming what I've said above.

0 Ratings
Reply
daedos
Aspiring Contributor
870 Views
Message 39 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

That's be a shame. Setting up 2.4 only devices is a right pain at the moment.  

Guess you could run the beta if it's stable enough.

0 Ratings
Reply
jrhop
Contributor
869 Views
Message 40 of 43

Re: New Whole Home Wi-Fi Firmware – Early Adopter released 08-07-19 (version 1.02.10build02)

Seems that way, this early adapter release was from July last year. The last public release is over a year ago? Last I heard was another early adopter firmware was ‘coming soon’, no sign of it. 

0 Ratings
Reply