When I updated to this version of the firmware (on Weds 28th Nov) the drop outs went from once or twice a day to every 1-2hrs making things unusable. So far last reboot was this morning (Friday 30 Nov) and so far 6hrs in, it hasn't done it again. Fingers crossed.
When I lose the mesh network, the master disc connected to the router still has a solid blue light and the secondary disc flashes a slow blue like it's in WPS mode. Only a complete power down fixes it.
3 days in to the new update, all steering off except band steering, not a problem....Ipad behaving itself. What the heck causes such different problems across such a range of people?
What have you tried so far to attempt to resolve the issues?
Have you manually rebooted all of the discs (power off/on) or done a factory reset?
In some circumstances there are problems that can arise from the upgrade process itself rather than the new firmware, which is why we suggest leaving the system to adjust for 2-3 days. You may need to reboot all discs 1 by 1 before this period if you have the type of issues you've seen.
Dan-O
BT Device Expert | Dan O | |
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EVENTUALLY got a working system without resorting to taking a hammer to the discs
In the end, had to reset ALL the discs and clients
It took me the best part of a day to get it usable
One disc still point blank refuses to connect over ethernet, and Hue hub still temperamental. Still having glacially slow IP addressing
No other hardware causes me this severity of problems after an update
Anyway, automatic firmware updates are now PERMANENTLY OFF
I bought this a couple of weeks ago as our house has poor coverage due to high iron content in the bricks and I was having to reboot my ASUS hub every week or so as it stopped working and we had black spots. I was using a wireless extender and ring booster for my wireless camera and only just getting a signal.
I have to say so far its been a waste of money and I’d like to return it. I’ve had 2 updates since buying it and neither have fixed the problems I’m having and in fact have made it worse. My kids have the other 2 discs in their rooms and rather than piggy back off each other, they seem to both connect back to the main disc as my son and daughters have line of site of each other and the signal varies greatly between them.
The kids both have iPhone 6S phones and they often drop off the network going back to using 4G data. My wife and I have 8/8 plus and these seem ok. The ring camera drops off on a regular basis despite being 4 feet from the disc in my son’s room
I’m having to reboot the system almost daily so it’s heading back to Argos on Saturday but I think I’m outside the BT return policy by a week but I’ll discuss this with Argos.
My 13 year old daughter says it’s rubbish and I have to agree.
I work in IT so I’m not new to router technology but this has disappointed me so far.
Several days after the auto update of this firmware version the iOS BT Whole Home app now reports “There was no response from your network (Code: 5000).
Clicking on the ‘OK’ button brings up a panel headed by ‘Your Wi-Fi is Offline’. Surprisingly the Wi-FI is working just fine
Even AirPlay works! Suggestions?
@Topchatwrote:Several days after the auto update of this firmware version the iOS BT Whole Home app now reports “There was no response from your network (Code: 5000).
Clicking on the ‘OK’ button brings up a panel headed by ‘Your Wi-Fi is Offline’. Surprisingly the Wi-FI is working just fine
Even AirPlay works! Suggestions?
Hi @Topchat, sorry you're having this problem. We're aware that a very small number of people have reported symptoms like yours. But this isn't linked to latest firmware as it was happening before too.
This is usually quickly resolved by rebooting the phone and all the discs (switching back on starting with the disc connected to the router, waiting for its light to become solid blue before switching the other discs back on).
If it happens several times or the reboot doesn't help, then something else isn't right, so please contact helpdesk.
Hope this helps.
BT Device Expert | Bruno | |
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That seems to have worked. The problem never manifested itself before and I’m surprised it hasn’t been squashed by now. Still your advice is much appreciated BrunoN