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gp1954
Beginner
1,118 Views
Message 81 of 88

Re: New Whole Home Wi-Fi Firmware released today (version 1.02.06 Build 12)

Yes

I did all that, after a lot of work, only to find that the internet connection is still unstable through the home wifi hub, on other systems it is stable.

I have found reference somewhere that it is not compatible with the Hub5 router I have, although this was never declared when I bought it and it worked fine until yesterday!

Obviously something is linked with the latest firmware update.

Anyhow, I have disconnected everything and am now running back on the Hub 5 with repeaters and waiting for BT to respond to my email requesting assistance as it seems the helpline does not answer.

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mikew88
Aspiring Expert
1,090 Views
Message 82 of 88

Re: New Whole Home Wi-Fi Firmware released today (version 1.02.06 Build 12)

I stopped using BT hubs years ago and switched to a TPLink router and my WiFi has been much better. Has always worked well with the Wholehome system through 4 different firmware updates so been lucky
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Distinguished Sage
Distinguished Sage
1,079 Views
Message 83 of 88

Re: New Whole Home Wi-Fi Firmware released today (version 1.02.06 Build 12)


@gp1954 wrote:

I have found reference somewhere that it is not compatible with the Hub5 router I have, although this was never declared when I bought it and it worked fine until yesterday!



I would suspect its more to do with the way all the home hubs retain connection information.

If you did a factory reset of the home hub, then turned off smart setup, you may find things start working again.

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gp1954
Beginner
1,035 Views
Message 84 of 88

Re: New Whole Home Wi-Fi Firmware released today (version 1.02.06 Build 12)

Interestingly the internet connection through the home hub seems more stable today so I am going to try again to reconnect everything.

Maybe it needed a day or two to stabilise, if so I wish someone would have told me!

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buntab
Beginner
1,024 Views
Message 85 of 88

Re: New Whole Home Wi-Fi Firmware released 26-11-18 (version 1.02.06 Build 12)

Hi I'm stuck on firmware v1.02.01 build22

The web interface will not do a search for an update and the app can't see the network. 

It's been like that for a long time, but just getting around to doing something about it.

Where can I find the latest firmware file so I can do a manual update via the web interface?

thanks

 

Andrew 

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mralexbarr
Newbie
872 Views
Message 86 of 88

Re: New Whole Home Wi-Fi Firmware released 26-11-18 (version 1.02.06 Build 12)

Since this update the connection between my two discs has been much better. 

However, all of my Google Home devices have disappeared from the network - I cannot see them in the Google Home app, Spotify, etc. etc. I have factory reset my BT hub, both Whole Home discs and all of the Google Home devices, but still the problem remains. I have also tried disabling steering which did nothing. 

Can someone please advise on what to try next? I did not have this problem until the most recent firmware update. 

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GavinThIn
Newbie
800 Views
Message 87 of 88

Re: New Whole Home Wi-Fi Firmware released 26-11-18 (version 1.02.06 Build 12)

Everything is working perfectly. Disc connectivity stable. All devices auto connecting to correct discs. Perfect.
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gp1954
Beginner
454 Views
Message 88 of 88

Re: New Whole Home Wi-Fi Firmware released 26-11-18 (version 1.02.06 Build 12)

Me too now, the system obviously needed some time to stabilise after installing the firmware update.

Actually I am very happy with the improved coverage I now get with this system and have now added more smart devices in areas where previously I could not due to lack of signal.

It also even works outside the house and I have smart control of external lights and even Amazon Echo in my workshop, all in all very successfull, I just wish someone had warned me about the update.

I have now switched auto update off so I have some control.

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