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JoeVit
Newbie
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Message 1 of 4

No data light on BT Broadband Extender 600

I have faithfully followed the instruction sheet accompanying the BT Broadband Extender 600 Kit:

  1. Prepare to join a new network - press and hold button 5 to 8 seconds
  2. Join a new network - press and hold button 1 second

This didn’t work. Still no green data light (light off). I have also gone through ‘reset to factory settings’ (press and hold button more than 15 seconds) and repeated steps 1 and 2 above. Still no green data light.

I have a TalkTalk router (Huawei HG633 hardware version H.1.01).

The power light on the extender connected to the router shows green for power and ethernet. The second extender is in power standby mode (no lights on even though the power socket is switched on).

What can I do to get the extender/s working?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: No data light on BT Broadband Extender 600

@JoeVit 

All I can suggest is that you contact the product helpdesk, as there is no extra support here for that retail product. It may be faulty.

If you think it may have something to do with your router, then try asking on the Talk Talk user forum.

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JoeVit
Newbie
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Message 3 of 4

Re: No data light on BT Broadband Extender 600

Thanks
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V_Meldrew
Recognised Expert
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Message 4 of 4

Re: No data light on BT Broadband Extender 600

Try temporarily moving both units close to your router with one connected to the router by ethernet cable and do a factory reset on both. if it still doesn't work then you have a fault. If possible plug both units into the same dual socket.

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