<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Try logging on via a web browser to see if it will allow you to set up the maximum number of discs which is eight.
Make sure you're connected to your Whole Home Wi-Fi network
If you haveWhole Home Wi-Fi, enterhttp://mybtdevice.homein your internet browser address field
If you have Whole Home Wi-Fi 6, PremiumorMini Whole Home Wi-Fi, enterhttp://btwhole.home in your internet browser address field
Enter your Admin password, then clickLogin. (The Admin password is printed on the back of the disc connected to your hub or router, or on the wireless settings card located there)