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newagetraveller
Aspiring Contributor
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Message 1 of 6

Old Smarthub 6

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My BT FTTC is due to go "live" on Monday next.

I am, until then, with Plusnet. I have been using a Smarthub 6 for my Plusnet connection by entering my PN details which works fine.

I have received an e-mail from BT advising that a new Smarthub has been sent out, as expected. However, I'd rather continue using the existing Smarthub rather than reconnect all the wifi devices to a new one.

In the e-mail it stated that an old Smarthub cannot be used, it will not work and the new one must be used.

Is this correct and if not how would I set up the old Smarthub to connect to the new BT FTTC?

Thnks in advance.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Old Smarthub 6

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You just need to change the username to bthomehub@btbroadband.com

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newagetraveller
Aspiring Contributor
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Message 3 of 6

Re: Old Smarthub 6

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Thanks for that. Is there a need for any sort of password too?
For Plusnet I have to enter my username and access pasword.
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Old Smarthub 6

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No password needed for BT

Everything is generic as authentication is against phone number.

newagetraveller
Aspiring Contributor
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Message 5 of 6

Re: Old Smarthub 6

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Thanks again.

Presumably this, from their e-mail, is incorrect? "If you're already using a BT Home Hub or another broadband router, it won't work with your new service, so you'll need to unplug it and use the new kit we're sending you instead."

I would have thought customers buy and use third party routers to use with BT fibre without any problems?

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Old Smarthub 6

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many adsl routers are not capable to vdsl hence 'won't work' but any third part modem/router will work ok with BT FTTC



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