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Satish
Beginner
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Message 1 of 5

One of my BT whole Home WiFi disc is not working

After about 5 months of No problem performance, one of my dish has suddenly stopped working ie it no longer flashes blue light when the network is switched on every morning. I have tried to reset as well as gone back to its factory setting. Then I tried to reset the disc as if to add a new disc and tried to sync it with the router as per the original instructions. After trying for nearly an hour, it did not flash any blue light which would have confirmed its syncing with the network. Can some one advise what I am doing wrong. Or is it that the disc is now beyond fixing and requires replacing.

I am not sure if BT warrantee covers it as they were bought in April this year.

Thank you. Satish

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
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Message 2 of 5

Re: One of my BT whole Home WiFi disc is not working

Matt-S
Moderator-Retired
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Message 3 of 5

Re: One of my BT whole Home WiFi disc is not working

Hi @Satish,

Welcome to the Community and thanks for posting.

That link that @Keith_Beddoe posted has some really useful information in it.  

If you can't find the solution on that page we also have a BT Whole Home Wi-Fi product help desk.

BT Whole Home Wi-Fi | BT help
If your product is within warranty:

By phone: 0808 100 6116

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Peekay78
Beginner
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Message 4 of 5

Re: One of my BT whole Home WiFi disc is not working

Unfortunately, I get an error message:
You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.

Return to my original page'
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Keith_Beddoe
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Message 5 of 5

Re: One of my BT whole Home WiFi disc is not working

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