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Katerich
Beginner
576 Views
Message 1 of 3

Pairing hub with disc

I can’t connect my hub to my disc. I link them with an Ethernet cable, the disc dies the following-

1) flashes red

2) flashes blue 

3) solid blue

4)then immediately goes back to red


please help.

thanks 

 

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2 REPLIES 2
lnajr02
Recognised Expert
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Message 2 of 3

Re: Pairing hub with disc

What Hub have you and what discs?
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Katerich
Beginner
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Message 3 of 3

Re: Pairing hub with disc

Thanks for your reply. 

We have a BT Smart Hub - Type A. The disc is BT Wi-Fi Disc we were sent a couple of months ago. 

I think the issue may be that our hub is too hold to pair maybe? 

We were sent the disc when my partner upgraded his phone with EE. Part of the problem with me connecting via the MYBT app is that BT are maybe not aware we have the disc? 

Any suggestions would be great! 

 

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