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A_ph
Beginner
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Message 1 of 8

Power Cut and Smart Hub 2

Why should a power cut mean that when power is restored my Smart Hub 2 is now faulty? After reporting it to BT I’m having to wait 4 days for a replacement. In this day and age I question both the product reliability and the fact that deliveries can’t  happen the next day?

From a frustrated person who works from home and who has 3 teenagers who use Wi-fi a lot!

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Message 2 of 8

Re: Power Cut and Smart Hub 2

@A_ph 

How do you know its faulty, is it totally dead without any lights on the front? If not, then it could just be a line or network fault.

If you need to get back online quickly, then you can get a third party router locally for about £40, and it can always be used in future as a spare.

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Message 3 of 8

Re: Power Cut and Smart Hub 2

@A_ph  have you checked to see if you have a dial tone on your landline?



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A_ph
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Message 4 of 8

Re: Power Cut and Smart Hub 2

Went through checks with BT last night, there’s a permanent orange light. Did a reset and it was still orange. They said it was faulty so sending a new one out. 

 

Thanks for info about 3rd party router, will look into it.

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A_ph
Beginner
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Message 5 of 8

Re: Power Cut and Smart Hub 2

Yep dial tone on land line working normally
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Message 6 of 8

Re: Power Cut and Smart Hub 2


@A_ph wrote:

Went through checks with BT last night, there’s a permanent orange light. Did a reset and it was still orange. They said it was faulty so sending a new one out. 

 

Thanks for info about 3rd party router, will look into it.


It could be a problem in the cabinet, as the backup batteries would have run out and not recovered, or the power supply has tripped out. I would be very surprised if its the home hub, as that should not be upset by a power loss.

If you want to try a third party router, and you have an Argos store nearby, then look at item 5728882. Its easy to return if it does not help.

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Message 7 of 8

Re: Power Cut and Smart Hub 2

sorry was that a factory reset by pressing the recessed button on back and holding 20/30 secs until lights flash?



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A_ph
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Message 8 of 8

Re: Power Cut and Smart Hub 2

No I was asked to turn hub off, unplug it from power, wait 2 mins then reconnect and wait
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