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gw0gvq
Aspiring Contributor
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Message 1 of 4

Premium Phone

 

I have a BT Premium Phone and whenever I try to phone my mobile phone it just gives me a dialling tone but I can phone other numbers on my list. My two phones aren't synced at all, can someone please tell me what's happening? When I look at the missed calls on my mobile, the calls are there. The call from my Premium phone also appears in the list that has called it!

 

 

 

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Moderator
Moderator
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Message 2 of 4

Re: Premium Phone

Hi @gw0gvq welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT Premium phone. Have you followed the instructions on page 8 of the userguide to sync your mobile to the premium phone?

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gw0gvq
Aspiring Contributor
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Message 3 of 4

Re: Premium Phone

I have read page 8 but to no avail.  I’m wondering if the cellular Apple Watch I wear has something to do with the way the forward works and performs that they’re interfering ?

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Moderator
Moderator
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Message 4 of 4

Re: Premium Phone

Hi @gw0gvq  not sure about the apple watch but you would be best to check with the product helpdesk. You can get their contact information on the Premium Phone help page.

Thanks
John

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