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sanjeevg
Beginner
192 Views
Message 51 of 53

Re: Premium Whole Home Wi-Fi SGAB204002 Release

Missed to mention, the mesh router is currently on firmware version SGAB20832C and early adopter as “enabled”
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MurrayB
BT Devices Expert
BT Devices Expert
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Message 52 of 53

Re: Premium Whole Home Wi-Fi SGAB204002 Release

Hi sanjeevg,

The option to switch your router to Bridge Mode will be in your router's options, not Premium WHW GUI, as it will be the router that will need to be put into Bridge Mode, not your WHW discs.

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sanjeevg
Beginner
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Message 53 of 53

Re: Premium Whole Home Wi-Fi SGAB204002 Release

Hi,

many thanks for the suggestion. Unfortunately BT/EE Smart hub routers for home doesn’t have the option for Bridging/AP mode. 
however, I managed to fix the issue.


1. disabled “legacy steering mode” on the BT whole home premium admin console (hidden menu)

2. Disabled smart topology in the advanced settings on the BT whole home premium. 

Once the above steps are complete, connect a CAT6 cable from the LAN port on the ISP router to the Bitdefender box internet port and another CAT6 from the LAN port on the bitdefender box to the BT whole home premium Ethernet port. This way, bridging is automatically done (DHCP mode) in the BT whole home setup and bitdefender central app and it all works as expected.
If you don’t do the 2 changes mentioned above, Wi-Fi might drop every 10mins and automatically reconnect. 

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