cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
BT Devices Expert
BT Devices Expert
806 Views
Message 11 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Hi @chamsters 

Thanks for the information, we've not seen this happen before. Is this happening when accessing it via the IP address as well or just via a hostname? 

How is the hostname of your HTTP server managed? Do you have a local DNS server running on your network to solve this?

RE: Device list, this will be because the original MAC address of all clients will now be seen by the router so it could show an entry for the old router mode and the correct entry for bridge mode. Rebooting or resetting the router will clear this for bridge mode operation.

Thanks,

Dan-O

0 Ratings
Reply
Highlighted
Aspiring Contributor
786 Views
Message 12 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Got it all working. Basically had to turn off the hubs, reset my router (it really did a number), reassign routes, confirm it all worked ok, then set up the BT discs - with the upgrade. 

Everything now works... for now 🙂

Changes I'm observing:

* Network topology is identical. Speed when connected to router = 385mbit down, previous speed from disc = 360mbit. Current speed with new firmware = 238mbit. Can never guess what the variability is around - but speed and signal is good so I'll try not to stress out too much just yet. 

* Slight improvements in ping time, but still considerable. Connected to router wifi = 2-3ms tops. Connected through bt disc (Secondary one) = 5-11ms. 

* gateway + dns of all nodes now showing ip of the main router

* Seeing a whole bunch of random unnamed and unidentifiable devices in my device list. These show as wired (i only have 2 known wired devices, both show in the list). They have either no IP or an IP in the 192.168.9.x range when rest of network is on 192.168.1.x. So, that's odd. 

 

This is after about 3 hours stabilisation. I'll probably start getting a bit more bothered about the pings + speed drop once the basics are working reliably and consistently. 

0 Ratings
Reply
Highlighted
Aspiring Contributor
731 Views
Message 13 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

I’ve updated selected to be early adopter and still having to restart and reconnect every day..

 

this morning on primary disc on blue..

restarted again all blue.. then this afternoon all discs apart from primary saying red on the app (show blue on discs themselves)

0 Ratings
Reply
Highlighted
Aspiring Expert
702 Views
Message 14 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

@nchaundy Is your main Disc connected directly into your router (not hub) and disc 2 and 3 connected wirelessly?

 

0 Ratings
Reply
Highlighted
Aspiring Contributor
675 Views
Message 15 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Main disc is wired into the BT HUB6

and yes other 3 discs connected wirelessly..

0 Ratings
Reply
Highlighted
BT Devices Expert
BT Devices Expert
592 Views
Message 16 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Hi nchaundy,

After selecting to be an Early Adopter were you able to download and install the firmware update successfully?  Does the app show that you currently have firmware version SGAB204002 on your discs?

0 Ratings
Reply
Highlighted
Aspiring Expert
572 Views
Message 17 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Every 4 or 5 days the internal Web GUI crashes on this firmware for me. This also restricts the app from accessing the system and I need to then complete a full physical system reboot. 

0 Ratings
Reply
Highlighted
Aspiring Contributor
548 Views
Message 18 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Hi Yes,

installed firmware eventually..

had issue with one disc and had to do a d’s Tory reset..

eventually got it working.. but having numerous issues everyday with discs dropping off, showing red on app, or flashing red/blue..

0 Ratings
Reply
Highlighted
Aspiring Expert
548 Views
Message 19 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

How many discs do you have?
0 Ratings
Reply
Highlighted
Aspiring Contributor
542 Views
Message 20 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

A 3 pack plus 1 add on..

0 Ratings
Reply