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Aspiring Expert
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Message 21 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Am I the only person have the Web Gui Crashing issue? Can't login via web browser or app after a few days and need to physically reboot the system (note internet connectivity still works)?
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Aspiring Expert
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Message 22 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

@nchaundy
Try removing the 1 pack disc for a day and see if the issue goes away?

I had an issue that I still believe was related to a different manufacturing run of the discs as the replacements worked a lot better?
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BT Devices Expert
BT Devices Expert
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Message 23 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Hi Sircoynie,

After completing the firmware update did you perform a factory reset of each individual disc as recommended?

 

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Aspiring Contributor
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Message 24 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

I had that also had to do a full reset

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Aspiring Expert
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Message 25 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Where does it recommend that?
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Aspiring Contributor
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Message 26 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Ok thanks will give it a go..

The other thing I have done is remove all Ethernet conns from discs Apart from master..
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Aspiring Contributor
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Message 27 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

It doesn’t I just did it deleted app reset and re added
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Aspiring Contributor
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Message 28 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Mine went crazy (See first few posts in this thread) when I updated. The hard reset solved my issues and I've been stable since the upgrade, not a single drop, and I'm getting full whack 370-380mbit throughout my house on virgin media...

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Aspiring Contributor
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Message 29 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

I see that this was fully released to the public on the 26th May and as I had enabled the early adopter feature I was already running this. My main disc rebooted on the morning of the 26th so can I assume it reloaded the firmware ? If bugs were found in the early adopter usage, would the version number change in the final release if these had been fixed ?

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BT Devices Expert
BT Devices Expert
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Message 30 of 47

Re: Premium Whole Home Wi-Fi SGAB204002 Early Adopter Release

Hi Marcel,

There is no change in the firmware version number now it has been released to all users, so your firmware won't have updated this week as you already had the latest version and you should still see SGAB204002 as your firmware version.

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