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Sircoynie
Aspiring Expert
854 Views
Message 71 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Just an update on my issue: After trouble shooting for 2 weeks I decided to swap my master disk in which this Ethernet connection was having issues with. It has now been running for a week and the issue appears to have gone.

Yet again another random issue for a BTWHP customer with no apparent active development or response from the BT mod team to put our minds at rest. 

This is a truly awful experience.

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LukeShields
Beginner
789 Views
Message 72 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Wow... 2 months into 2021 and yet to receive a reply from BT responding to many of our product concerns.

Am I surprised? Not at all

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Sircoynie
Aspiring Expert
787 Views
Message 73 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Yep, they appear to have stopped this community and product. 

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intoxicating
Contributor
733 Views
Message 74 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

@Dan-O 

 

Hope you are well, is there any news on what’s happening with WHW Premium, especially the long awaited update?

 

Thanks

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Sircoynie
Aspiring Expert
690 Views
Message 75 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

This lack of response is becoming alarming now, are these issues hardware based and unfixable?

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Sircoynie
Aspiring Expert
629 Views
Message 76 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

As we are all being ignored I have emailed btconnectedhome@bt.com asking for an update and for the Ethernet backhaul issue to be escalated.

Obviously I am not holding my breath for any valid response, but I do suggest that any other patiently waiting customer with issues with this product do the same.

If anyone else knows of a way we can contact higher levels within the company in ordered to get heard then please let me know?

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Sircoynie
Aspiring Expert
550 Views
Message 77 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Still no response, what the hell is going on? Why don’t you care?
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dlfranks
Aspiring Contributor
444 Views
Message 78 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Have you spoken with the BT Connected Home Helpdesk and ask to speak with a manager who can escalate it? I have found calling them rather than this forum/email is much quicker! 08081006116

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RobbieMac
Moderator
Moderator
438 Views
Message 79 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Hi guys,

Rest assured development on this product hasn’t stopped and we are due to go to trial on the latest Premium software in the near future. Despite this news we still can’t share timescales for the next firmware release right now, but you’ll be the first to know, including an option to be involved as an early adopter as soon as we have news.

Cheers,

Robbie

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Sircoynie
Aspiring Expert
368 Views
Message 80 of 100

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Thanks @RobbieMac, we as a community really appreciate BT's continuously vague answers after ignoring us for months and selling a product with missing advertised features.

Really feel valued as a premium product owner. Yay!!