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intoxicating
Contributor
1,554 Views
Message 61 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live


@Sircoyniewrote:

Starting to look like we’re not getting any valid feedback or update on a fix for these issues this year. Thanks for the love BT! 


Pretty much certain now nothing this year, unless BT don’t have a technical freeze over holiday periods. 

such a shame customers being let down

Sircoynie
Aspiring Expert
1,510 Views
Message 62 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Sadly this looks like the case, Merry Christmas!
intoxicating
Contributor
1,296 Views
Message 63 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

So 2021 is here, any news?

 

Thanks

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Sircoynie
Aspiring Expert
1,266 Views
Message 64 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Who knows when they will be bothered to support us.

 

I have a new issue with my units now, it appears that second ethernet port (I know ethernet backhaul is not working as it was advertised to!) is only giving a 100mb connection (I have my Mac connected to it). I cannot get this to change back to the full 1Gb connection I was previously getting. 

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MurrayB
BT Devices Expert
BT Devices Expert
1,213 Views
Message 65 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

A capping of speed to ~100Mb is often due to the Ethernet cable being used.  Have you recently changed the cable you were using?  If so have you tried using a another cable to see if this corrects this issue?

The cables supplied with WHW (Cat 5E) or CAT 6 cables should be capable of handling Gigabit rates whilst lower spec cables may not.

 

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Sircoynie
Aspiring Expert
1,205 Views
Message 66 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Hi thanks, it’s not the cable as it is CAT6 and has been working fine for months. I have reset everything again today (after sending a log to your tech team) and the issue appears to have gone away for now but I am SO tired of having to do this type of thing on such a regular basis (weird bug appears, only way to fix it is a factory reset).

Please for the love of god tell us what is going on with the over due firmware updates/fixes?

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Sircoynie
Aspiring Expert
1,185 Views
Message 67 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

its gone again now, this is driving me insane!
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Sircoynie
Aspiring Expert
1,145 Views
Message 68 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

And the throttling is back again. This is all over the place!
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Marcel
Contributor
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Message 69 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

This often happens in the speed negotiation process where both devices are set to auto negotiate. Have you tried fixing the speed in the MacBook ethernet interface ?

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kevin_marchant
Contributor
1,116 Views
Message 70 of 175

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Did you try a different cable just to rule it out? Did you try the cable in the other port (assuming satellite and thinking dirt / wear and tear ?). Of all the weird behaviours that’s a new one. Also I like Marcel’s suggestion go pegging the speed on the Mac. Do you have another laptop with which to test? Have you power cycled the disk? Etc. Unrelated butI had a weird situation with my MB Air where it refused to connect via WiFi to the local disk 3 feet away and insisted on connecting to a satellite 10 metres away. It even continued to display as online when it was powered off. Something weird about WHWP and Macs ?
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