Just an update on my issue: After trouble shooting for 2 weeks I decided to swap my master disk in which this Ethernet connection was having issues with. It has now been running for a week and the issue appears to have gone.
Yet again another random issue for a BTWHP customer with no apparent active development or response from the BT mod team to put our minds at rest.
This is a truly awful experience.
Wow... 2 months into 2021 and yet to receive a reply from BT responding to many of our product concerns.
Am I surprised? Not at all
This lack of response is becoming alarming now, are these issues hardware based and unfixable?
As we are all being ignored I have emailed email@example.com asking for an update and for the Ethernet backhaul issue to be escalated.
Obviously I am not holding my breath for any valid response, but I do suggest that any other patiently waiting customer with issues with this product do the same.
If anyone else knows of a way we can contact higher levels within the company in ordered to get heard then please let me know?