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Sircoynie
Aspiring Expert
406 Views
Message 71 of 77

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Just an update on my issue: After trouble shooting for 2 weeks I decided to swap my master disk in which this Ethernet connection was having issues with. It has now been running for a week and the issue appears to have gone.

Yet again another random issue for a BTWHP customer with no apparent active development or response from the BT mod team to put our minds at rest. 

This is a truly awful experience.

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LukeShields
Beginner
341 Views
Message 72 of 77

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Wow... 2 months into 2021 and yet to receive a reply from BT responding to many of our product concerns.

Am I surprised? Not at all

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Sircoynie
Aspiring Expert
339 Views
Message 73 of 77

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Yep, they appear to have stopped this community and product. 

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intoxicating
Contributor
285 Views
Message 74 of 77

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

@Dan-O 

 

Hope you are well, is there any news on what’s happening with WHW Premium, especially the long awaited update?

 

Thanks

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Sircoynie
Aspiring Expert
242 Views
Message 75 of 77

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

This lack of response is becoming alarming now, are these issues hardware based and unfixable?

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Sircoynie
Aspiring Expert
181 Views
Message 76 of 77

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

As we are all being ignored I have emailed btconnectedhome@bt.com asking for an update and for the Ethernet backhaul issue to be escalated.

Obviously I am not holding my breath for any valid response, but I do suggest that any other patiently waiting customer with issues with this product do the same.

If anyone else knows of a way we can contact higher levels within the company in ordered to get heard then please let me know?

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Sircoynie
Aspiring Expert
101 Views
Message 77 of 77

Re: Premium Whole Home Wi-Fi SGAB205018 Release now live

Still no response, what the hell is going on? Why don’t you care?
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