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Message 21 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

Hi foz,

The next version of firmware is currently being tested but as yet we do not have a date for when it will be available as a Beta Release, but as soon as we have a date for it we will announce it on the forum.

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Message 22 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

These white premium discs defiantly have an issue when a device has its line lease renewed. Well defiantly for me with R7800 running DD-WRT.
I reported the issue and work around with the main primary disc reboots, caused by the line lease being renewed to the dics and sending a reboot command on the odd occasion.
Well now i have discovered the echoshow 5 in our bedroom wakes up from display off command during the night and wakes us due to the same issue.
2022-05-30 03:36:13 | 6 | WIFI | 209 | <Device Hostname> (DC:54:D7:XX:XX:XX) has deauthenticated (<Reason>)
2022-05-30 03:36:17 | 6 | WIFI | 207 | <Device Hostname> (DC:54:D7:XX:XX:XX) has authenticated successfully
2022-05-30 03:36:17 | 6 | WIFI | 206 | <Device Hostname> (DC:54:D7:XX:XX:XX) has connected to the 5G network with signal strength -54


Router output shows:

May 30 03:36:17 R7800 daemon.info dnsmasq-dhcp[3229]: DHCPDISCOVER(br1) dc:54:d7:xx:xx:xx
May 30 03:36:17 R7800 daemon.info dnsmasq-dhcp[3229]: DHCPOFFER(br1) 192.168.59.134 dc:54:d7:xx:xx:xx
May 30 03:36:17 R7800 daemon.info dnsmasq-dhcp[3229]: DHCPREQUEST(br1) 192.168.59.134 dc:54:d7:xx:xx:xx
May 30 03:36:17 R7800 daemon.info dnsmasq-dhcp[3229]: DHCPACK(br1) 192.168.59.134 dc:54:d7:xx:xx:xx amazon-echoshow5


I can and have fixed the issue by giving the device an infinite lease but i hope this is being addressed in the next beta release.

I would like to add: This is defiantly NOT a DD-WRT or router issue its a premium disc issue because this does not happen with your BTWH1 system!

1,261 Views
Message 23 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

Foz... I wonder if this is a similar issue to the one I am having over here: https://community.bt.com/t5/BT-Devices/Whole-Home-Premium-amp-Pi-Hole/td-p/2234949

My lease times were set to six hours
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1,132 Views
Message 24 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

Had issues yesterday, some devices kept saying wrong password and wouldn't connect while other devices connected, had to factory reset all disc's in the end, found 1 disc would not factory reset (came back up with the stored settings even though it went through the reset process) so assume that was the disc causing the problem.

These premium disc are not in the same league as BT original ac2600 versions, i am sorry to say I wished i had never purchased these!

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Message 25 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

for some reason web and app shows no connected devices on main disc but router displays them as normal. Devices from all over the house are connected to the downstairs disc. Devices can be 2 meters away from disc but get connected to disc on another floor. My printer reports weak signal and its in the same room as the disc!! its crazy. Topology might as well be cosmology...

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913 Views
Message 26 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

Check steering with http://your ip/steering.htm/ or https://yourip/2.0/steering.htm/
904 Views
Message 27 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

There’s a problem with the links provided, neither work 🤔

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895 Views
Message 28 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

Replace "your ip" with the ip of the master disc.

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884 Views
Message 29 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

Aah! Ok thanks….🙄

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759 Views
Message 30 of 60

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C now live

Is there any update/expected release date for the next firmware as quite frankly the current firmware on my wifi6 discs is not fit for purpose, the discs seem to lose connection every day and I wish i had never "upgraded" from the original wholehome system which was so much more stable. How they can still sell these discs in this unstable state is unbelievable

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