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Franules
Beginner
2,293 Views
Message 1 of 4

Re: Factory reset Whole Home WIFI

Hi
One of my discs won’t reset. It is permanently purple - any suggestions?
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3 REPLIES 3
BrunoN
BT Devices Expert
BT Devices Expert
2,282 Views
Message 2 of 4

Re: Factory reset Whole Home WIFI

Hi  @Franules, try plugging the disc you're trying to factory reset into your router with an ethernet cable, then press the pinhole to reset it.

Make sure you keep the main disc plugged in when you do this (so that you disc gets its settings from the main one).

Hope this helps.

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Franules
Beginner
2,279 Views
Message 3 of 4

Re: Factory reset Whole Home WIFI

Hi
Thank you. I did this already. The third disc won’t do anything except show purple - doesn’t even flash. That’s why I tried to reset.
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BrunoN
BT Devices Expert
BT Devices Expert
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Message 4 of 4

Re: Factory reset Whole Home WIFI

Hi again, someone else here had the same problem and got a solution, which someone successfully used again yesterday. Does that help?

If that doesn't work, contact the helpdesk using the details on that other thread.

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