Having just picked up 4 Whole Home dishes, I am struggling to make them work. Seemingly with something simple... Any help much appreciated.
Having got got two up and running, the app now says that there is an essential firmware update that needs to be run. There is no option to do anything else. When I click update and it checks for updates, the update fails, and it suggests that I check my internet connection. It then minimises/closes the app. The internet is fine, and the Whole Homes are working, hence I can type to you now. The blue light is solid etc.
It wouldn’t usually be the end of the world if I can’t update th firmware, but in this instance I can’t use the app because it won’t do anything but try to update the firmware. This means I can’t add my other two Whole Home dishes, at the very least.
Does anyone one have any thoughts or suggestions. In case it’s relevant, I am using an ASUS AC55 mobile broadband router. Most other things are connected via a dumb switch, although the Ethernet Whole Home is connected directly to the ASUS.
I recently set up 3 discs without any real drama, but I did one at a time and did the firmware update on each indivdiually as they were added.
Perhaps it's worth trying to get one working on it's own and then the other ones? The app seems to be a bit flaky during setup sometimes (e.g. told me about firmware udpate but there wasn't one) but settled down quite quickly.
I have two Google Home devices - a full size "home" and "home mini". All was fine with both on my BT WholeHome system until I upgraded to firmware v1.02.03 build03 on the BT WholeHome system. Now both of the Google homes experience frequent drop outs on the network - Google home says it "can't connect". I've moved both the Google homes around the house, but even when placed next to BT WholeHome disc, I get the same issue.
Connecting the Google Homes direct to my router wifi (i.e. not the BT WholeHome mesh network) solves the issue. Any one else experiencing similar problems?
Anyone know how I can go back to the previous BT WholeHome firmware?
Same here. I've got a google home and two minis that won't stay connected for long since the last Whole Home firmware update. Mine did occasionally lose connection before the update - and when connected to the smart hub wifi - but it seems much worse now.