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joechin13
Beginner
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Message 1 of 5

Re: Wholehome Wi-fi

Hi,

 

I was able to connect to my BT Wholehome Wifi web management at http://mybtdevice.home when I first installed it several months ago. I upgraded the firmware over a month ago (can't remember which version because I dont' have access to the web UI). Since then, I haven't been able to access the web management interface, despite multiple reboots. On my Mac, Chrome says "Your Internet access is blocked", Safari can't open the page "because the server unexpectedly dropped the connection". I also tried Internet Explorer on a Windows 10 laptop, and it simply says "This page can't be displayed". I am able to ping mybtdevice.home but in addition to responses from the IP addresses of the discs, 255.255.255.255 also responded; probably expected behaviour. I also tried accessing the IP address of the interface, but most of the content wouldn't load after entering the password. I tried unsuccessfully to access using iPhone app, with the error messsage "You're not connected to your Whole Home Wi-Fi" which is not true, as I was connected to a Whole Home Wi-Fi SSID and had no problem accessing the Internet from said device.

 

So, any suggestion on how to diagnose/fix this problem?

 

 

Regards,

Joe

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

problem connecting with Wholehome Wi-fi

Hi @joechin13 I've moved your post to create your own thread as the previous thread is resolved. The product experts will be along to help you with your problem.

 

Cheers

John

 

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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BT Devices Expert
BT Devices Expert
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Message 3 of 5

Re: Wholehome Wi-fi

Hi @joechin13

 

There is a problem with how the friendly URL works with IPv6 which we've identified and will fix in the next firmware release. This is caused by changes to in device behaviour.

 

In the meantime are you able to disable IPv6 on your device(s)?

 

Thanks,

Dan-O

Community ModeratorDanO
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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joechin13
Beginner
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Message 4 of 5

Re: Wholehome Wi-fi

IPv6 has been disabled on my Macbook Pro all along. Just to be sure, I disabled IPv6 and rebooted my Vigor 2925 router. Still cannot access the friendly URL from iPhone app/Macbook/Mac Mini/Windows 10 laptop. Browsers tried: Chrome, Safari, Internet Explorer.

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BT Devices Expert
BT Devices Expert
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Message 5 of 5

Re: Wholehome Wi-fi

Have you tried rebooting all the discs using the physical power button and seeing if the problem persists?

 

Dan-O

Community ModeratorDanO
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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