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Aspiring Contributor
3,771 Views
Message 1 of 7

Red disc nightmares

In the last few weeks, I’ve been having some real issues with my WH Wi-fi. I have 6 discs, and they just keep randomly going red. No disc is any further than 10 to 15 foot from each other. I’ve only had these for 2 months and I’m getting sick of having to turn them all off and on at least once every day. I’ve even completely refreshed/reset the discs on 3 occasions. I never had this issue with my netgear nighthawk system that matched to 1 device to extend the network, and I can only think of 1 occasion when I had to turn them off and on again. I’m thinking of reverting back if thrings don’t improve.
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Moderator
Moderator
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Message 2 of 7

Re: Red disc nightmares

Hi @4hawk4,

We have a helpdesk that may be able to help you.

You can reach them on 0808 100 6116:

  • Mon to Fri 9am - 5.30pm Saturday 9am - 2pm

Thanks

DanielS


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Aspiring Expert
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Message 3 of 7

Re: Red disc nightmares

@4hawk4 Have you updated to the latest firmware ?, 

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Aspiring Contributor
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Message 4 of 7

Re: Red disc nightmares

Yes I've updated the firmware today, which initially worked fine, but I've had to turn off the discs a few times in the last few hours, and they seem to have finally connected up, but not in the way they should. i.e. strongest signal. I'll keep an eye on this over the coming days.

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Aspiring Expert
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Message 5 of 7

Re: Red disc nightmares

@4hawk4 Did you do a cold reboot on all discs after upgrade, ie switched off the power, 

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Aspiring Contributor
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Message 6 of 7

Re: Red disc nightmares

Yes it took a few goes at this, but they seem stable now, fingers crossed 

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Aspiring Contributor
3,667 Views
Message 7 of 7

Re: Red disc nightmares

Since my last post I’ve had the discs go red again on the app and the internet down, but the physical discs are staying blue. I’ve had enough, over £400 spent on a solution that doesn’t work
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