Hello, I am writing as I keep receiving texts that I haven’t returned my BT hub since I upgraded.
I initially upgraded online so the first thing I received was the return bag. The new router didn’t arrive though, so I called customer services and the mistake was corrected by the very helpful team on the phone. A new order for an upgrade was made and the old one was substituted by the new one.
I then received another return bag which I used and returned the hub. The wife didn’t keep the proof of postage receipt from the post office though.
Shall I try customer services again or could someone help with this please?
Thank you in advance
