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Sally69
Beginner
379 Views
Message 1 of 3

Returned smart hub 2

I returned my smart hub 2 at the post office on 22nd December and I am still getting messages to return it.

What must I do to stop these?

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2 REPLIES 2
Les-Gibson
Recognised Expert
376 Views
Message 2 of 3

Re: Returned smart hub 2

If you received it before 13 Dec 2019 then don't stress, you don't have to return it.

If you received it after that date then you are required to return it, post back and let us know which applies

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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Gary_C
Expert
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Message 3 of 3

Re: Returned smart hub 2

It maybe just backlog at BT with staff working from home or the PO have lost it.
Did you use the BT return label and packaging they should have sent you and did you keep the proof of postage ?

Have you called 0800 800 150 ? that seems to be the number for queries.

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