Re: Returning Complete Wifi - Page 2

Travelusa · ‎09-12-2018

My Sh2 setup without any issues

No problems with the sky q box and mini box

Discon any powerlines before you try again to setup.

Bt Mesh and the Sky mesh work alongside ok

sja681 · ‎11-12-2018

Hi @sja681
Thanks for your posts and welcome back!
Sorry for the problems you're having setting up complete wifi. Could you send us over your details and give us the opportunity to help get you up and running?
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Cheers,
Robbie

@RobbieMacI sent you a PM, did you receive it?

PaddyB · ‎11-12-2018

Hi @sja681,

@RobbieMac isn't in the office. You'll need to send in your details using the "Contact The Mods" link found in my profile.

Unfortunately we are unable to deal with service requests through PM.

Thanks

PaddyB

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sja681 · ‎11-12-2018

Hi @PaddyB

I've checked I'm logged in, but I can't find a "Contact the Mods" link on your profile page. Only Message, Friend and Ignore. Same for @RobbieMac That's probably why I PM'ed him.

PaddyB · ‎11-12-2018

Hi @sja681,

That's strange can you try again?

You should see the "Contact The Mods" link when you click on my username in the "About Me" section of my profile.

Thanks

PaddyB

	Community Moderator	PaddyB
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sja681 · ‎11-12-2018

Thanks, @PaddyB the link was there this time. Now that is weird!

PaddyB · ‎11-12-2018

Hi @sja681,

That was my fault, oops.

Thanks

PaddyB

	Community Moderator	PaddyB
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NeilO · ‎13-12-2018

@sja681 I tried calling there but missed you so I've sent you an email.

	Community Moderator	NeilO
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sja681 · ‎13-12-2018

Hi @NeilO,
Thanks for the email regarding the speed issue. When I first took the connection in Oct 2015 I was getting 53-57 Mbps. I haven't resubscribed to any slower, so hopefully this can be resolved. I heard that 53 Mbps on Infinity 1 lines was due to G. Fast, and that that has now been "reserved" for Ultrafast links. Any truth in this?

NeilO · ‎13-12-2018

@sja681 no problem, I can't make any promises as the connection speed is above the minimum guaranteed speed that was provided at the point of sale but I will try my best to improve it for you. No thats not correct, Infinity 1 (Superfast broadband) lines could have a maximum of 55Mb speeds long before G.fast technolgy which is not available to on your connection.

Let's see if the changes I have requested will make a difference and we'll take it from there.

	Community Moderator	NeilO
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