My Sh2 setup without any issues
No problems with the sky q box and mini box
Discon any powerlines before you try again to setup.
Bt Mesh and the Sky mesh work alongside ok
@RobbieMacwrote:
Hi @sja681
Thanks for your posts and welcome back!
Sorry for the problems you're having setting up complete wifi. Could you send us over your details and give us the opportunity to help get you up and running?
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Cheers,
Robbie
@RobbieMacI sent you a PM, did you receive it?
Hi @sja681,
@RobbieMac isn't in the office. You'll need to send in your details using the "Contact The Mods" link found in my profile.
Unfortunately we are unable to deal with service requests through PM.
Thanks
PaddyB
Hi @PaddyB
I've checked I'm logged in, but I can't find a "Contact the Mods" link on your profile page. Only Message, Friend and Ignore. Same for @RobbieMac That's probably why I PM'ed him.
Hi @sja681,
That's strange can you try again?
You should see the "Contact The Mods" link when you click on my username in the "About Me" section of my profile.
Thanks
PaddyB
Thanks, @PaddyB the link was there this time. Now that is weird!
@sja681 I tried calling there but missed you so I've sent you an email.
@sja681 no problem, I can't make any promises as the connection speed is above the minimum guaranteed speed that was provided at the point of sale but I will try my best to improve it for you. No thats not correct, Infinity 1 (Superfast broadband) lines could have a maximum of 55Mb speeds long before G.fast technolgy which is not available to on your connection.
Let's see if the changes I have requested will make a difference and we'll take it from there.