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Travelusa
Expert
1,017 Views
Message 11 of 24

Re: Returning Complete Wifi

My Sh2 setup without any issues

No problems with the sky q box and mini box

 

Discon any powerlines before you try again to setup.

Bt Mesh and the Sky mesh work alongside ok

 

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sja681
Contributor
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Message 12 of 24

Re: Returning Complete Wifi

@RobbieMacwrote:

Hi @sja681

Thanks for your posts and welcome back!

Sorry for the problems you're having setting up complete wifi.  Could you send us over your details and give us the opportunity to help get you up and running?

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie



@RobbieMacI sent you a PM, did you receive it?

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Moderator
Moderator
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Message 13 of 24

Re: Returning Complete Wifi

Hi @sja681,

@RobbieMac isn't in the office. You'll need to send in your details using the "Contact The Mods" link found in my profile.

Unfortunately we are unable to deal with service requests through PM.

Thanks

PaddyB

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sja681
Contributor
967 Views
Message 14 of 24

Re: Returning Complete Wifi

Hi @PaddyB

I've checked I'm logged in, but I can't find a "Contact the Mods" link on your profile page. Only Message, Friend and Ignore. Same for @RobbieMac That's probably why I PM'ed him. 

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Moderator
Moderator
961 Views
Message 15 of 24

Re: Returning Complete Wifi

Hi @sja681,

That's strange can you try again?

You should see the "Contact The Mods" link when you click on my username in the "About Me" section of my profile.

Thanks

PaddyB

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sja681
Contributor
952 Views
Message 16 of 24

Re: Returning Complete Wifi

Thanks, @PaddyB the link was there this time. Now that is weird!

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Moderator
Moderator
948 Views
Message 17 of 24

Re: Returning Complete Wifi

Hi @sja681,

That was my fault, oops. 

Thanks

PaddyB

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Moderator
Moderator
913 Views
Message 18 of 24

Re: Returning Complete Wifi

@sja681 I tried calling there but missed you so I've sent you an email. 

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sja681
Contributor
898 Views
Message 19 of 24

Re: Returning Complete Wifi

Hi @NeilO,
Thanks for the email regarding the speed issue. When I first took the connection in Oct 2015 I was getting 53-57 Mbps. I haven't resubscribed to any slower, so hopefully this can be resolved. I heard that 53 Mbps on Infinity 1 lines was due to G. Fast, and that that has now been "reserved" for Ultrafast links. Any truth in this?

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Moderator
Moderator
887 Views
Message 20 of 24

Re: Returning Complete Wifi

@sja681 no problem, I can't make any promises as the connection speed is above the minimum guaranteed speed that was provided at the point of sale but I will try my best to improve it for you.  No thats not correct, Infinity 1 (Superfast broadband) lines could have a maximum of 55Mb speeds long before G.fast technolgy which is not available to on your connection.

Let's see if the changes I have requested will make a difference and we'll take it from there.

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