@Paul_31My guess is you would need to call 0800 800150 to arrange cancelling/sending the kit back.
Unfortunately, it is not even a simple phone call! I tried yesterday from work on a 15 minute break, and on asking to return the kit, I was advised that as i had ordered it, I must have wanted it! I replied, yes indeed, I had wanted it, but once I found it was not suitable for my purposes, I now wanted to return it. I was subjected to a long conversation about how they had a specialist team who could get it working, and if it was found to be faulty, they would replace it.
In return, I offered a full and frank discussion as to why the kit no longer suited my needs, and asked if they could simply arrange its return. The reply astonished me! I was told that in order to return the kit, they would have to take down details, forward those to a team leader who would in turn forward them to another department, as it was not simply a return but a DSR reversion. (the relevant legislation is no longer the Direct Selling Regulations, but it would indeed be a reversion to the previous price plan). As I had to get back to work, I asked if the relevant paperwork could be completed and returns packaging sent out. I was advised I would have to stay on the phone! I politely declined!
@sja681 I called there but missed you, I've just tested the connection and can see that it's improved further since I spoke with you last week so all's looking good with that now. I'm still waiting on an update regarding the return of the complete wifi and as soon as I have any updates I'll be back in touch.
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