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ozsat
Recognised Expert
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Message 1 of 20

Returning an old hub

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Is there anyway of getting some packaging to return an old BT hub - without going  through telephone calls etc?

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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RIC9380
Aspiring Expert
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Message 2 of 20

Re: Returning an old hub

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As far as I'm aware you can now return an old BT Hub to any EE/BT shop. Make sure that you get and retain a legible receipt to avoid any potential future argument.
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Keith_Beddoe
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Message 3 of 20

Re: Returning an old hub

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If its an old hub which was issued to you as part of a contract, before 13 December 2019, then you can simply take it to your local recycling centre.

After that date, it must be returned to BT, to avoid being charged for it.

 

ozsat
Recognised Expert
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Message 4 of 20

Re: Returning an old hub

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Thanks - it has been sat in a cupboard for a couple of years following an upgrade. So tip it is I guess.

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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licquorice
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Message 5 of 20

Re: Returning an old hub

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You could always re-purpose it as a wireless access point if you have any poor wifi coverage areas.

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ozsat
Recognised Expert
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Message 6 of 20

Re: Returning an old hub

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We actually get very good WiFi coverage from the current hub but the broadband speed itself is poor.

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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lnajr02
Recognised Expert
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Message 7 of 20

Re: Returning an old hub

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See Returning an old hub for the latest way to return it

 

Hydeandseek
Beginner
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Message 8 of 20

Re: Returning an old hub

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Fantastic - thank you!

Getting that sorted this afternoon. 

Have a great evening!

 

 

 

 

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Debben1987
Beginner
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Message 9 of 20

Re: Returning an old hub

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This isn't correct information I'm afraid - do you work for BT?

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licquorice
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Message 10 of 20

Re: Returning an old hub

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No idea whether the information is currently correct or not, but as the post giving the information is over a year old it may well have been correct at the time.