Returning equipment

[Mjcp21]

Hi,

Two weeks ago I received a new Pro tv box and have been waiting for a returns bag for my old youview box.

On Friday I had to contact BT for a replacement wifi disc. I received the replacement disc on Monday. I was told a returns bag would be sent out for the disc.

Today I have received a returns bag. Can I put the youview box and the wifi disc in the one returns bag ?

I want to make sure I don't get charged for either item.

Thanks 

[NeilO]

@Mjcp21 Thanks for your post. I'd recommend using separate returns bags to ensure that both items are correctly tracked back to your BT account.

Thanks

Neil

[Mjcp21]

@NeilO 

Thanks for the reply.

How do I get another returns bag ?

Thanks  

[NeilO]

@Mjcp21 the returns bag you've received is likely to be for the TV box. I'd give it another few days for the bag for your disc to arrive, if it's not with you next week post back here and we'll be happy to help.

Thanks

Neil

[Mjcp21]

@NeilO

Thank you.

• Will do.

[TimCurtis]

@Mjcp21 

If you had the old Youview box before 13 December 2019 then it's yours to keep if you want to or sell if you don't.

Customer Services will say you must return it or be charged but that isn't the case if you received it before the date above.

I point this out because friends of mine caught out by this.

[Mjcp21]

@NeilO 

Hi,

I still haven't received a return bag for my wifi disc.

Please could you help out with this 

Thanks  

[RobbieMac · Accepted solution]

Hi @Mjcp21

Thank you for posting back!

I am sorry that you haven't received the return bag as of yet.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie