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Gypsysmum
Aspiring Contributor
297 Views
Message 1 of 6

Returning equipment

I have some equipment that needs to be returned. I cannot find the link. Can anyone guide me please?

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
295 Views
Message 2 of 6

Re: Returning equipment

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Gypsysmum
Aspiring Contributor
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Message 3 of 6

Re: Returning equipment

Thanks @Keith_Beddoe. I have followed that link but cannot find the right tab once I am there. I go into "my details" but the relevant link is not there!
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NeilO
Moderator
Moderator
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Message 4 of 6

Re: Returning equipment

Hi, @Gypsysmum I'm really sorry about that, we can order a returns bag for you. I'll send you a private message in a moment so you can send over your details to the community moderation team.

Thanks

Neil

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Steeve
Aspiring Contributor
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Message 5 of 6

Re: Returning equipment

@NeilO Can you arrange for a returns bag for me too?

New kit arrived two weeks ago and no returns bag yet.

Logged into MyBT and there is no 'Please return your equipment' link to be found despite getting emails asking me to use that link to request a bag?

Cheers

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PaddyB
Moderator
Moderator
225 Views
Message 6 of 6

Re: Returning equipment

Hi @Steeve,

Thank you for posting. If you send me your details, I'll be able to arrange for a returns bag to be sent.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy