Hi, @Gypsysmum I'm really sorry about that, we can order a returns bag for you. I'll send you a private message in a moment so you can send over your details to the community moderation team.
@NeilO Can you arrange for a returns bag for me too?
New kit arrived two weeks ago and no returns bag yet.
Logged into MyBT and there is no 'Please return your equipment' link to be found despite getting emails asking me to use that link to request a bag?
Thank you for posting. If you send me your details, I'll be able to arrange for a returns bag to be sent.
I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages