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Sunnyside1
Beginner

‎21-09-2021 13h21 - edited ‎21-09-2021 13h48

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Message 1 of 2

Returns bag

Hi , I recently upgraded my broadband and need to return my old router but have not been sent a return bag and can not find the link for it on My BT account . Any idea as what to do now , do not want to have to call them . 
thanks 

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1 REPLY 1
PaddyB
Moderator
Moderator

on ‎21-09-2021 13h55

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Message 2 of 2

Re: Returns bag

Hi @Sunnyside1,

Thank you for posting and welcome to the community. I'm sorry you haven't received your returns bag. If you send me your details, I'll be able to have one sent.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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