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Sahra78
Beginner
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Message 1 of 4

Rooted Device Detected - Message on App

I have a BT Smart 5" Video Baby Monitor and having been using the BT app on my mob to connect to the camera for the last month pr so and have had no issues untill tonighy when I came home and tried to connect. All I get now is a message saying Rooted Device Detected and the app wont open. I have uninstall the app and re-installed and still the same message. Any suggestions on how to fix this pls....

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3 REPLIES 3
jac_95
Guru
Guru
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Message 2 of 4

Re: Rooted Device Detected - Message on App

There would seem to be an issue as you are not alone with the behaviour you are seeing. Please take a look at https://community.bt.com/t5/BT-Devices/Smart-Controls-app-says-my-device-is-rooted-it-is-NOT/td-p/21...
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Sahra78
Beginner
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Message 3 of 4

Re: Rooted Device Detected - Message on App

Link you kindly sent me isn't working 😞
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jac_95
Guru
Guru
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Message 4 of 4

Re: Rooted Device Detected - Message on App

Try this https://community.bt.com/t5/BT-Devices/Smart-Controls-app-says-my-device-is-rooted-it-is-NOT/td-p/21...

In the meantime is the dedicated parental unit functioning ok? 

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