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davidgom
Contributor
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Message 1 of 9

Router access

My wife is trying to connect to friends router has put in code but it comes up with hidden character and fails.Help

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8 REPLIES
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Router access


@davidgom wrote:

My wife is trying to connect to friends router has put in code but it comes up with hidden character and fails.Help


Is it a BT Home hub she is tring to connect to?

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davidgom
Contributor
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Message 3 of 9

Re: Router access

Yes
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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Router access


@davidgom wrote:
Yes

Then its possible she is entering the wrong wireless password, she need to check it with her friend.

 

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davidgom
Contributor
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Message 5 of 9

Re: Router access

Thanks will get her try again,the router is Bt hub 5 .does she have to enter Admin password first?
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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: Router access


@davidgom wrote:
Thanks will get her try again,the router is Bt hub 5 .does she have to enter Admin password first?

You only use the wireless password, do not use the Admin password.

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davidgom
Contributor
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Message 7 of 9

Re: Router access

Thanks
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Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: Router access


@davidgom wrote:
Thanks

Has that sorted the problem out?

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davidgom
Contributor
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Message 9 of 9

Re: Router access

Until I speak to her later and get her to try again I don't know.

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