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Nicgo13
Beginner
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Message 1 of 10

Router problems

Wi-Fi buffering several times while watching Netflix. Wired connection does not work no lights flashing. Equipment less than 2 months old.
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9 REPLIES 9
Keith_Beddoe
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Message 2 of 10

Re: Router problems

Welcome to this user forum.

 

If its a home hub 6, then its probaby broken. Ask BT for a replacement.

 

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Nicgo13
Beginner
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Message 3 of 10

Re: Router problems

How do I know if it is a hub6
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imjolly
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Message 4 of 10

Re: Router problems

Once the hub is connected and light blue then there is no flashing lights whether wireless or wired

 

try factory reset by pressing the recessed button on the back and holding until lights flash. If that does not fix it then try and get a replacement



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Keith_Beddoe
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Message 5 of 10

Re: Router problems


@Nicgo13 wrote:
How do I know if it is a hub6

It will say on the home hub, its often called the smart hub.

 

http://bt.custhelp.com/app/answers/detail/a_id/51940/~/whats-the-difference-between-the-bt-hubs%3F

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Nicgo13
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Message 6 of 10

Re: Router problems

I am referring to network traffic lights on the wired port at the back of router not flashing, no connection no traffic no lights
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imjolly
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Message 7 of 10

Re: Router problems

If it's a hh6 then there is no flashing lights on the Ethernet ports on the back when in use



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Nicgo13
Beginner
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Message 8 of 10

Re: Router problems

It connects to a switch which does have lights and so does the tv.
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imjolly
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Message 9 of 10

Re: Router problems

Try the factory reset



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imjolly
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Message 10 of 10

Re: Router problems

have you tried connecting to hub with ethernet and then to pc/laptop missing out the switch



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