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kaimatsam
Beginner
2,943 Views
Message 1 of 11

Signal Test from My BT App Not Working

Since yesterday the WiFi Signal Test feature in the My BT app is not working. After the countdown from 10 it just sits there forever saying "Just getting your results" with the bouncing balls. I have tried multiple mobile phones, re-installing the App, restarting the HIB, restarting the Complete WiFi Disc and have ensured I am connected to the BT WiFi network from the Hub.

Anyone seen this and have a solution?

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10 REPLIES 10
Gwyndy
Contributor
2,789 Views
Message 2 of 11

Re: Signal Test from My BT App Not Working

I am having exactly the same problem. Just received and set up the first disc and couldn't get the location tracker to work either - had to position the disc by trial and error.

Any ideas?

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kaimatsam
Beginner
2,731 Views
Message 3 of 11

Re: Signal Test from My BT App Not Working

Gave up in the end and just used a 3rd party app..

http://play.google.com/store/apps/details?id=com.phuongpn.wifisignalstrengthmeter

Out of interest just tried the BT app again and still doesn't work....... 😞

 

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Catnapper
Beginner
2,549 Views
Message 4 of 11

Re: Signal Test from My BT App Not Working

Same here installed over the weekend
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Gwyndy
Contributor
2,535 Views
Message 5 of 11

Re: Signal Test from My BT App Not Working

It works on my Samsung tablet but not on my Samsung phone. Very strange!

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Catnapper
Beginner
2,523 Views
Message 6 of 11

Re: Signal Test from My BT App Not Working

Cheers may try it on tablet then
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Biltwo
Beginner
2,148 Views
Message 7 of 11

Re: Signal Test from My BT App Not Working

 
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Spitroast
Beginner
2,120 Views
Message 8 of 11

Re: Signal Test from My BT App Not Working

Same issue here. Does the countcown, get the bouncing balls then error "somrthing's gone wrong, try again" every time. 

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Gwyndy
Contributor
2,098 Views
Message 9 of 11

Re: Signal Test from My BT App Not Working

Uninstalled the app, re-installed, restarted phone - WiFi disc location now working but WiFi signal test still timing out with error message.

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bbcol
Contributor
821 Views
Message 10 of 11

Re: Signal Test from My BT App Not Working

Hi,

As the others above, i've also just got  Wifi Discs, and this wifi test in the app still doesn't work.

Has it really not worked for the past year or so since people reported it?

Talk about shoddy.

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