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DanielS
Moderator
Moderator

on ‎03-08-2020 15h13 - last edited on ‎13-08-2020 15h07 by Moderator

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Sky Q Boxes Connected via Ethernet to WHW Issue Since Sky Q Firmware Upgrade

Hi All,

As many of you maybe aware, some customers have reported that since installing the latest update of Sky Q firmware (Q120), they have had issues with their BT Whole Home Wifi when a Sky Q/Sky Q Mini box is connected to the BT Whole Home Wifi via Ethernet.

We are currently in the process of identifying why this latest update is causing the issue and a joint investigation with Sky is in progress.  In the meantime, you can connect your Sky Q boxes via wifi in order to eliminate this issue:-

https://www.sky.com/help/diagnostics/setting-up-sky-q/connect-to-third-party-router

Thanks
DanielS