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Fzrexupru
Beginner

on ‎20-04-2019 8h26

1,411 Views
Message 1 of 5

Sky+ app

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I have recently installed BT whole home WiFi to find that my sky+ app can no longer find my sky box. Have tried reinstalling the app with no joy. App is on an iPhone 8. Box is connected wirelessly. Can’t get an Ethernet cable to it
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lnajr02
Recognised Expert

on ‎02-05-2019 8h59

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Message 2 of 5

Re: Sky+ app

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Have you your Sky box connected to the same Wi-Fi? If yes is it Sky HD or a Sky Q box?
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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-05-2019 9h43

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Re: Sky+ app

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Is your ISP BT or SKY?



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Fzrexupru
Beginner

on ‎02-05-2019 11h46

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Message 4 of 5

Re: Sky+ app

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It's Sky HD but the problem is sorted now thanks. Turned everything off ( router and sky box) , unplugged it all, deleted then reinstalled sky+ app, plugged everything back in and switched on again. All steps I'd done separately before but did them all together this time and it worked!

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Fzrexupru
Beginner

on ‎02-05-2019 11h48 - last edited on ‎02-05-2019 14h08 by Moderator

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Message 5 of 5

Re: Sky+ app

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It's B4RN ( fibre to premises, 1GB up and download, unlimited use)  but the problem is sorted now thanks. Turned everything off ( router and sky box) , unplugged it all, deleted then reinstalled sky+ app, plugged everything back in and switched on again. All steps I'd done separately before but did them all together this time and it worked!

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