Sky+ app

[Fzrexupru]

I have recently installed BT whole home WiFi to find that my sky+ app can no longer find my sky box. Have tried reinstalling the app with no joy. App is on an iPhone 8. Box is connected wirelessly. Can’t get an Ethernet cable to it

[lnajr02]

Have you your Sky box connected to the same Wi-Fi? If yes is it Sky HD or a Sky Q box?

[imjolly]

Is your ISP BT or SKY?

[Fzrexupru]

It's Sky HD but the problem is sorted now thanks. Turned everything off ( router and sky box) , unplugged it all, deleted then reinstalled sky+ app, plugged everything back in and switched on again. All steps I'd done separately before but did them all together this time and it worked!

[Fzrexupru · Accepted solution]

It's B4RN ( fibre to premises, 1GB up and download, unlimited use)  but the problem is sorted now thanks. Turned everything off ( router and sky box) , unplugged it all, deleted then reinstalled sky+ app, plugged everything back in and switched on again. All steps I'd done separately before but did them all together this time and it worked!