Hi, you rename the 2.4Ghz to the same as Whole Home. The 5GHz is off.
Hope this helps.
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I wonder if someone could help with my problem. I purchased BT Whole House WIFI and I disabled my Plusnet Hub One not to use 2.4 & 5 Ghz. Everything works great and the signal is better in the house.
My problem I have a Aria scale from FitBit that records weight and sends this to their app. This worked well until I put my new WIFI system in. It seems the scales will only connect to 2.4 Ghz. I can not get them to reconise my system so I can't get them online.
FitBit Support are talking me around in circles saying that I should name 2.4 & 5Ghz as separate SSID's on my system. This way I can connect to 2.4 Ghz and connect my scales. This really is at the end of my technical knowledge and I am finding this difficult.
I wonder if you have a work around, just to get the scales online and working. Fit Bit are saying I should get my Internet Provider, PlusNet to do this but I think this is an excuse for their poor system only connecting to 2.4 Ghz.
I would be very grateful for any help and assistance. Thank you.
On the PlusNet router I have disabled both 2.4 & 5GHz. If I enable 2.4 Ghz on the router what would that network name be? The FitBit app on the iPhone would be on the present new BT WIFI system.
I am confused.
The Wi-Fi network (or SSID) starts with PLUSNET and has letters or numbers at the end, e.g. PLUSNET-A1BC. The Wi-Fi password (or key) is 10 characters long and it's case sensitive.
You'll find both printed on the reference card stored on the back of your Hub.