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BT Devices Expert
BT Devices Expert
273 Views
Message 21 of 31

Re: Smart Devices Only Work on 2.4 GHz

Hi, you rename the 2.4Ghz to the same as Whole Home. The 5GHz is off.

Hope this helps.

BT Device ExpertBruno
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
Shawy2018
Aspiring Contributor
269 Views
Message 22 of 31

Re: Smart Devices Only Work on 2.4 GHz

Yes, that worked a treat and I've now successfully added my smart plugs to the whole home system. Very easy process actually. Thanks.
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mikegunnill
Aspiring Contributor
217 Views
Message 23 of 31

Re: Smart Devices Only Work on 2.4 GHz

I wonder if someone could help with my problem. I purchased BT Whole House WIFI and I disabled my Plusnet Hub One not to use 2.4 & 5 Ghz. Everything works great and the signal is better in the house.

My problem I have a Aria scale from FitBit that records weight and sends this to their app. This worked well until I put my new WIFI system in. It seems the scales will only connect to 2.4 Ghz. I can not get them to reconise my system so I can't get them online.

FitBit Support are talking me around in circles saying that I should name 2.4 & 5Ghz as separate SSID's on my system. This way I can connect to 2.4 Ghz and connect my scales. This really is at the end of my technical knowledge and I am finding this difficult.

I wonder if you have a work around, just to get the scales online and working. Fit Bit are saying I should get my Internet Provider, PlusNet to do this but I think this is an excuse for their poor system only connecting to 2.4 Ghz.

I would be very grateful for any help and assistance. Thank you.

 

 

Mike

 

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Shawy2018
Aspiring Contributor
214 Views
Message 24 of 31

Re: Smart Devices Only Work on 2.4 GHz

@Mike
I assume you've got the BT whole home system?
Can you not just connect the fitbit to the Plusnet router you've disabled as I would imagine the 2.4ghz and 5ghz network will be separate whilst the whole home is joined together because it's a mesh system.

Regards
Steve
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Shawy2018
Aspiring Contributor
208 Views
Message 25 of 31

Re: Smart Devices Only Work on 2.4 GHz

Obviously you would need to enable the Plusnet router.
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mikegunnill
Aspiring Contributor
203 Views
Message 26 of 31

Re: Smart Devices Only Work on 2.4 GHz

On the PlusNet router I have disabled both 2.4 & 5GHz. If I enable 2.4 Ghz on the router what would that network name be? The FitBit app on the iPhone would be on the present new BT WIFI system.

I am confused.

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Shawy2018
Aspiring Contributor
194 Views
Message 27 of 31

Re: Smart Devices Only Work on 2.4 GHz

The Wi-Fi network (or SSID) starts with PLUSNET and has letters or numbers at the end, e.g. PLUSNET-A1BC. The Wi-Fi password (or key) is 10 characters long and it's case sensitive.

You'll find both printed on the reference card stored on the back of your Hub.

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Shawy2018
Aspiring Contributor
138 Views
Message 28 of 31

Re: Smart Devices Only Work on 2.4 GHz

Did you resolve your problem? I will try and help you more if I can. I was in your exact position a few months ago and really didn't know what to do. Then eventually I managed to get there. My problem was I was trying to add a smart plug to my BT Whole Home and because the plug can only connect to a 2.4ghz network it wouldn't connect to my BT WH as both the 2.4ghz and 5ghz frequency is joined together.
Anyway long story short I did eventually managed to find a solution and have since got the smart plug up and running.
Just let me know if you need any further help and I will try and explain step by step what you need to do.
Steve
mikegunnill
Aspiring Contributor
127 Views
Message 29 of 31

Re: Smart Devices Only Work on 2.4 GHz

Yes I resolved the problem finally but thank you for your interest.

 

Mike

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Shawy2018
Aspiring Contributor
121 Views
Message 30 of 31

Re: Smart Devices Only Work on 2.4 GHz

That's great news then. I was very pleased when I eventually solved the issue.
All the best.