cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
SteveCoops
Newbie
3,438 Views
Message 1 of 8

Smart Hub 2 2.4/5 GHz

Go to solution

Hi just updated to smart hub 2, on previous hub you could split 2.4 and 5GHz and see the different networks as the name would have -5 next to it for the 5GHz option.

On the new hub I know the option is not there so I have turned off 5GHz as some of my devices, smart plugs etc, only work on 2.4.

If I tiun on 5GHz how does the network know how to allocate correctly say for the plugs that only want 2.4.

Obviously I am not technical just need direction to what happens if I left 5GHz on.

 

Thanks.

0 Ratings
7 REPLIES 7
Distinguished Sage
Distinguished Sage
3,434 Views
Message 2 of 8

Re: Smart Hub 2 2.4/5 GHz

Go to solution

It is the device that connects to the router.

If a device is only 2.4Ghz enabled it will only "see" that network and not the 5Ghz one so it can only connect to the 2.4Ghz network and will do it automatically after the password has been entered.

If the device can see both the 5Ghz and the 2.4Ghz it will connect to which ever signal is the strongest and should change automatically between signals if required.

SteveCoops
Newbie
3,431 Views
Message 3 of 8

Re: Smart Hub 2 2.4/5 GHz

Go to solution
Thanks for the info, I will turn on and see what happens (nothing different hopefully)
0 Ratings
BT Devices Expert
BT Devices Expert
3,403 Views
Message 4 of 8

Re: Smart Hub 2 2.4/5 GHz

Go to solution

Hi @SteveCoops, fyi, there's another thread about people having problems with some Smart plugs that return an error during set-up "only support 2.4GHz". Even though 2.4 band is available, they seem to get confused by the fact there's a 5GHz band there with same name.

If you get that problem, you simply need to temporarily switch off 5GHz on your Hub, set-up those plugs, then switch 5GHz back on.

Hope this helps.

Community ModeratorBrunoN
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
SteveCoops
Newbie
3,392 Views
Message 5 of 8

Re: Smart Hub 2 2.4/5 GHz

Go to solution
Thanks I have already set everything up and all plugs and Sky Q and Harmony Hub are working so will now switch on 5GHz today.
0 Ratings
Davefbryant
Beginner
2,858 Views
Message 6 of 8

Re: Smart Hub 2 2.4/5 GHz

Go to solution
Thanks for all your help. New to this duel band stuff. Looking thru the BT settings, noticed that my S7 phone that I have used to set up all my smart devices was using the 5Ghz band. Couldn't see any way switching to use only 2.4Ghz so downloaded the Smart Life app to an S5 and it only connect to the 2.4Ghz. Reinstalled all my devices, 23 and all is good in my smart world again. Dave
0 Ratings
Brad3
Beginner
2,822 Views
Message 7 of 8

Re: Smart Hub 2 2.4/5 GHz

Go to solution

Have just tried to connect Jinvoo sockets . Previously worked on my old BT hub but now changed to BT smart hub 2 .Tried turning off 5 Ghz and having just 2.4 GHz on but still could not connect. Any ideas why, and help would be welcome 

0 Ratings
Davefbryant
Beginner
2,818 Views
Message 8 of 8

Re: Smart Hub 2 2.4/5 GHz

Go to solution
Could it be the same problem I was having, as above. The device I was using had connected via the 5Ghz so would not connect to my smart devices.
Dave
0 Ratings