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froschling
Contributor
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Message 1 of 11

Smart Hub 2 - Changing the default WiFi password

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I've just installed my new Smarthub 2 but cannot change the default Wireless Key. The system accepts the change but when I go back to it it's reverted to the default.  Any ideas what I'm doing wrong ?

John

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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there should be no spaces



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VeteranISPUser
Aspiring Expert
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Message 3 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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@froschlingwrote:

I've just installed my new Smarthub 2 but cannot change the default Wireless Key. The system accepts the change but when I go back to it it's reverted to the default.  Any ideas what I'm doing wrong ?

John


Hi @froschling

Obviously a pure quess, but are you sure you have hit [Save]? Also are you making the change connected to the Hub by Ethernet cable. I don’t know if this helps but it makes sense changing wireless while connected by wireless may not be the best idea.

Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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See http://bt.custhelp.com/app/answers/detail/a_id/14110/~/how-do-i-change-the-wi-fi-password-on-my-bt-h...

You can change the wi-fi password via the My BT app.

    1. Open the My BT app and select Home Network
    2. Select Settings

Changing the wireless password on your BT Hub

    1. Select Network settings

Changing the wireless password on your BT Hub

    1. Select Change wi-fi password

Changing the wireless password on your BT Hub

    1. Enter the current wi-fi password

Changing the wireless password on your BT Hub

    1. Enter and confirm the new wi-fi password

Changing the wireless password on your BT Hub

-----------------------------------------------------------------------------------

Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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There is a bug with the Smart Hub 2 that lets you enter disallowed characters but doesn't tell you, it just refuses to save instead!!!

froschling
Contributor
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Message 6 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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Thanks for your suggestions.

 

I connected via Ethernet and not only did I press SAVE but the hub confirmed it. Even so when I returned to the page the adult password/key was still there :-( 

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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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Try a different browser.

froschling
Contributor
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Message 8 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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I was able to enter the new WiFi password using the App as you suggested,

Many thanks !
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froschling
Contributor
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Message 9 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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Ahh that's entirely possible as I was using some punctuation in the new password. A pity it doesn't reject it and tell you why ! Thanks for your suggestion. I'll bear it in mind when next I change the WiFi password.
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froschling
Contributor
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Message 10 of 11

Re: Smart Hub 2 - Changing the default WiFi password

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Good suggestion ! Thanks !
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