cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
8,465 Views
Message 1 of 15

Smart Hub 2 - Changing the default WiFi password

Go to solution

I've just installed my new Smarthub 2 but cannot change the default Wireless Key. The system accepts the change but when I go back to it it's reverted to the default.  Any ideas what I'm doing wrong ?

John

0 Ratings
Reply
14 REPLIES 14
Highlighted
Distinguished Sage
Distinguished Sage
8,458 Views
Message 2 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution

there should be no spaces



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
8,458 Views
Message 3 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution

@froschlingwrote:

I've just installed my new Smarthub 2 but cannot change the default Wireless Key. The system accepts the change but when I go back to it it's reverted to the default.  Any ideas what I'm doing wrong ?

John


Hi @froschling

Obviously a pure quess, but are you sure you have hit [Save]? Also are you making the change connected to the Hub by Ethernet cable. I don’t know if this helps but it makes sense changing wireless while connected by wireless may not be the best idea.

Highlighted
Distinguished Sage
Distinguished Sage
8,456 Views
Message 4 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution

See http://bt.custhelp.com/app/answers/detail/a_id/14110/~/how-do-i-change-the-wi-fi-password-on-my-bt-h...

You can change the wi-fi password via the My BT app.

    1. Open the My BT app and select Home Network
    2. Select Settings

Changing the wireless password on your BT Hub

    1. Select Network settings

Changing the wireless password on your BT Hub

    1. Select Change wi-fi password

Changing the wireless password on your BT Hub

    1. Enter the current wi-fi password

Changing the wireless password on your BT Hub

    1. Enter and confirm the new wi-fi password

Changing the wireless password on your BT Hub

Highlighted
Distinguished Sage
Distinguished Sage
8,436 Views
Message 5 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution

There is a bug with the Smart Hub 2 that lets you enter disallowed characters but doesn't tell you, it just refuses to save instead!!!

Highlighted
Contributor
8,425 Views
Message 6 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution

Thanks for your suggestions.

 

I connected via Ethernet and not only did I press SAVE but the hub confirmed it. Even so when I returned to the page the adult password/key was still there 😞 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
8,421 Views
Message 7 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution

Try a different browser.

Highlighted
Contributor
8,396 Views
Message 8 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution
I was able to enter the new WiFi password using the App as you suggested,

Many thanks !
0 Ratings
Reply
Highlighted
Contributor
8,395 Views
Message 9 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution
Ahh that's entirely possible as I was using some punctuation in the new password. A pity it doesn't reject it and tell you why ! Thanks for your suggestion. I'll bear it in mind when next I change the WiFi password.
0 Ratings
Reply
Highlighted
Contributor
8,394 Views
Message 10 of 15

Re: Smart Hub 2 - Changing the default WiFi password

Go to solution
Good suggestion ! Thanks !
0 Ratings
Reply