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Aspiring Contributor
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Message 1 of 5

Smart Hub 2 Firewall causing connection issues

Hi,

Has anyone had any luck overcoming firewall issues in the smart hub 2?  I’ve changed from a home hub 5 and didn’t have any issues. I have the same problem when connected with a Ethernet cable direct to the smart hub, so it’s not a WiFi issue. 

I get server connection issues on MS Teams and Skype for Business on my Lenovo laptop, my wife’s HP laptop does not get the issues on the same software. 

If I put my Lenovo laptop in the DMZ setting I’m ok, but this causes VPN issues on the HP laptop. 

Ive now tried a lot of different settings but no luck, port forwarding etc. I think I will return the new equipment to BT, while it does work It is not compatible with my devices (but the home hub 5 is!) 

Has anyone managed to resolve an issue like this? Thanks. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Smart Hub 2 Firewall causing connection issues

have you turned of smart setup  

Turn Off smart setup

 

 

 

 



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Aspiring Contributor
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Message 3 of 5

Re: Smart Hub 2 Firewall causing connection issues

@imjolly

Yes I’ve turned this off but it hasn’t helped. Any other thoughts? Thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Smart Hub 2 Firewall causing connection issues

have you also checked web protect is turned off by going to MYBT



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Aspiring Contributor
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Message 5 of 5

Re: Smart Hub 2 Firewall causing connection issues

Yes @imjolly   Checked that, I think I’ve tried the obvious and it has me stumped!  Thanks for you replies. 

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