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Camallison1
Beginner
425 Views
Message 1 of 5

Smart Hub 2 - additional discs

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I have completed the setup of my Smart Hub 2 and the wigi disc using the app to ensure siting of the disc in a high signal strength area.  Since our house is unusually long, I still have a wifi dead area at one extremity.

I know that I can request an additional wifi disc to 'fill in' the dead spot - how do I make contact to request one more?  Phone number/email address/request form?

Colin

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4 REPLIES 4
-Richie-
Expert
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Message 2 of 5

Re: Smart Hub 2 - additional discs

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Ring 0800 800 150 and ask for faults, your BT Plus subscription will route you to a UK or Ireland based contact centre.

Camallison1
Beginner
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Message 3 of 5

Re: Smart Hub 2 - additional discs

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Thanks!
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Camallison1
Beginner
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Message 4 of 5

Re: Smart Hub 2 - additional discs

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Success, made the phone call and, after discussion, an additional disc is on its way.
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Camallison1
Beginner
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Message 5 of 5

Re: Smart Hub 2 - additional discs

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For the sake of completeness, just to report that the additional wifi disc arrived this morning. 10 minutes and it was set up and in operation. The dead spot is now well and truly covered. Thank you BT.