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Moderator
Moderator
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Message 21 of 62

Re: BT Smart Hub 2 and USB connecttion

Hi @sBerry81  I called earlier and left a brief message; sorry I missed you.  If you are still having a problem with the USB connection please can you answer the following questions for me?

When was it working? – has it always worked?
What the filesystem format is? FAT/NTFS etc..
Volume name? Example: Daves-drive
What actions have been tried? Reboot? Another drive/usb?

Post back and let me know.

Thanks
John

Community ModeratorJohnC
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RodT
Contributor
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Message 22 of 62

Re: BT Smart Hub 2 and USB connecttion

Hi John

I hope you got my previous message and photos.

I cannot let you know the file system as I will not be home until Sunday.

The set up worked well until the firmware update.

The USB stick I tried showed as connected on router page but not on Windows.

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Moderator
Moderator
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Message 23 of 62

Re: BT Smart Hub 2 and USB connecttion

Hi @RodT  thanks for posting and I have your screenshots. Sunday will do fine for checking the file system.

cheers
John

Community ModeratorJohnC
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Moderator
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Message 24 of 62

Re: Smart Hub 2 and USB

@Tallmat Thanks for sending over your details I've logged this on your account and as @JohnC2 has advised the Hub team are investigating and I'll get back to you as soon as I have any updates from them.

Would you be able to post back with answers to the questions @JohnC2 has asked and I'll pass on your answers to the Hub team.

Community ModeratorNeilO
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Tallmat
Aspiring Contributor
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Message 25 of 62

Re: Smart Hub 2 and USB

Jon

Sorry for delay
Answering in same order:
- It has always worked the two previous BT hubs which had the USB socket;
- Format is NTFS
- The volume name is IomegaHDD.
- If I connect to a PC, it works as normal and has done since new.
-With two previous smart hubs the Iomega drive connected to the network without trouble, but on the first (when in Windows explorer) you to click a USB drive icon and then folders icon was inside.

* If I connect a 8GB USB memory stick to the UBS in this new SH2, then I can map that as a network drive using \\192.168.1.254\USB1

Thanks!
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Tallmat
Aspiring Contributor
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Message 26 of 62

Re: Smart Hub 2 and USB

@NeilO @JohnC2 

My previous post didn't have your handles. Thanks

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Moderator
Moderator
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Message 27 of 62

Re: Smart Hub 2 and USB

Hi @Tallmat many thanks for getting back to me, I've updated the Hub team with that info.

Community ModeratorNeilO
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duberry
Aspiring Contributor
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Message 28 of 62

Re: BT Smart Hub 2 and USB connecttion

Hi there. I have a mac formatted passport drive but if its connected you can only read files on not write them no good for time machine. If you format something as fat32 you can read and wite. However fat32 is less reliable than mac osx format. 

When you go to get info it says smb(ntfs). How is this possible? If you plug in directly to the mac it works fine. Does bt’s smart hub not support different file systems?  

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RodT
Contributor
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Message 29 of 62

Re: BT Smart Hub 2 and USB connecttion

Its NTFS file system John

can you help with this please?

Rod

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gi_joe
Beginner
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Message 30 of 62

Re: Smart Hub 2 and USB

I too have this issue.

While I was on holiday my SH2 had a FW upgrade to v0.13.03.02221-BT , and now I can no longer access my 1TB external hard drive connected to the USB port of the hub. I've had this working on previous hubs and was fine on the SH2 up until this upgrade.

Th HD works fine when plugged into my laptop and a pen drive of 64Mb works ok on the SH2, so I think the FW upgrade has now put a limit on the size of USB device that can be connected to the SH2?

 

Can you assist??

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