cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
5,594 Views
Message 4 of 172

Smart Hub 2 and USB

Have recently replaced my Smart Hub (installed after upgrade to fibre) with a Smart Hub 2 (installed following BT sales pitch based on increased bandwith in our area..)

I have a USB drive (eternal power source, not from USB port) which on all previous BT hubs has worked fine.

With this new hub, I saw the drive initially, and now it doesn't show up at all in Windows Explorer. Have tried mapping drive manually, all that does is take to me to home page of the hub/router portal.

Any ideas out there how I can get access / make it visible again?

Running Windows 7.

Thanks

BT Update:

The latest update from BT can be found on page 12, post 112. Click on this link to read the message:

BT’s latest update on this issue
0 Ratings
Reply
171 REPLIES 171
Highlighted
Contributor
5,567 Views
Message 1 of 172

BT Smart Hub 2 and USB connecttion

Since I installed the new smart hub I have been running a portable hard drive through the usb connector to a PC and a laptop both with Windows 10 operating systems. To facilitate this I changed the SMB to 1. It has worked well if a little slowly for several weeks. Today on both computers it will not open. Screenshot attached. (I hope!) I have checked the physical connections. Interestingly the BT Hub Manager says it is connected. I have restarted the hub and both computers to no avail.

Any ideas anyone

Thanks

Rod

0 Ratings
Reply
Highlighted
Contributor
5,535 Views
Message 2 of 172

Re: BT Smart Hub 2 and USB connecttion

I have not sorted this out But I have discovered that the hub 'enjoyted' a firmware upgrade just before the problem arose. So, is there a BT tec expert who can advise on this.

Help please, I can't run any of my media set up (via Plex) without this.

0 Ratings
Reply
Highlighted
Contributor
5,519 Views
Message 3 of 172

Re: BT Smart Hub 2 and USB connecttion

Missing screenshotsMedia Disc (2).png

 

Media Disc 3.png

 

Media USB connection.png

 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
5,592 Views
Message 5 of 172

Re: Smart Hub 2 and USB

did your SH2 have a recent firmware update as that me be the cause of the problem

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Contributor
5,585 Views
Message 6 of 172

Re: Smart Hub 2 and USB

Not sure. I'd heard about the firmware update, but it's only month old so thought it would come with new version.

Will check later.

Do you know if there's a link to the firmware download.

Thanks!
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
5,583 Views
Message 7 of 172

Re: Smart Hub 2 and USB

hub firmware is automatic - there is no manual update



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Contributor
5,561 Views
Message 8 of 172

Re: Smart Hub 2 and USB

Understood.
Thanks
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
5,555 Views
Message 9 of 172

Re: Smart Hub 2 and USB

Map a drive to \\192.168.1.254\usb1

Don't know about W7 but in W10 you need to enable SMB1 as it is disabled by default. Maybe an upgrade to W7 has disabled SMB1.

0 Ratings
Reply
Highlighted
Contributor
5,548 Views
Message 10 of 172

Re: Smart Hub 2 and USB

Many Thanks - will check when I get home later.
0 Ratings
Reply