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Moderator
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Message 31 of 157

Re: BT Smart Hub 2 and USB connecttion

Hi @RodT  thanks for the info. I've passed this to our hub team who are looking into this issue and will update you as soon as they get back to me.

cheers
John

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Contributor
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Message 32 of 157

Re: Smart Hub 2 and USB

That's very interesting - sounds identical to my problem!
It does appear the FW upgrade puts a limit on the capacity of a USB storage device. I can see it on the SH portal / home page. I just can't map to it.
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Distinguished Sage
Distinguished Sage
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Message 33 of 157

Re: Smart Hub 2 and USB

@gi_joe 

I have same problem since firmware update  is your HDD powered by the HUB USB or external power source?   is file system NTFS?



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Message 34 of 157

Re: Smart Hub 2 and USB

The USB has it's own power supply.
Yes, file system is NTFS.
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Distinguished Sage
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Message 35 of 157

Re: Smart Hub 2 and USB

My portable drive was powered by hub  so not that but system is NTFS so wonder if that is problem 



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Message 36 of 157

Re: Smart Hub 2 and USB

Good point - maybe NTFS is the problem.
If it is disk size, I have a couple of portable drives at home, 500Gb and 1Tb. I'll try them this evening.
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Aspiring Contributor
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Message 37 of 157

Re: Smart Hub 2 and USB

@imjolly  @Tallmat  @JohnC2 

My HDD has an external PSU and is NFTS. I have an old Hub 4 and when I connect the HDD to it's USB it works perfectly so this is definitely a SH6 issue.

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Message 38 of 157

Re: Smart Hub 2 and USB

@Tallmat   My portable hdd is 500gb so don't think it is disc size so back to NTFS



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Message 39 of 157

Re: Smart Hub 2 and USB

I've had exactly the same issue, I posted here:-

https://community.bt.com/t5/BT-Devices/USB-port-connectivity/td-p/1947556

I lost connectivity to my drive in the USB port after a firmware update, BT sent me a new Smart Hub 2 which worked fine until it too updated its firmware, now the connection is lost again.

 

 

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Message 40 of 157

Re: Smart Hub 2 and USB

Yesterday evening I tried 2 other USB drives, both formatted NTFS. Same problem with both – neither would map as a network drive.

I then took a new USB memory stick, which was formatted FAT32. This mapped immediately – no problem.

I then re-formatted the memory stick NTFS and this wouldn’t map. Same error message as before.

So it seems the issue is with how the USB device is formatted, and that since the firmware upgrade, it is no longer possible to network map a device formatted NTFS.

Would be nice to hear from someone at BT on this problem. Can someone advise on a firmware fix please.
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