Good idea. Do you have email address for CEO and I would love to do the same.
If you do, don't post it here. It is against forum rules to post any person's email address. I'm sure you will be able to find it with an Internet search.
Good point re the email address.
Google search and there are email addresses for him in multiple sites. They're often fabricated, or messages will not make it past junk folders or mail-sweeper.
I sent a real letter, in the post, to the Newgate Street address in London (the BT HQ). Usually more effective.
I naively thought it was only forum members addresses that could not be divulged!!............
I am very sorry that this problem has not yet been fixed, and I cant apologise enough for the delay in getting back to everyone with an update.
Our product team has been working on finding a fix for this issue and I am delighted to say that I received an update last night to say that a fix has been found 😀. This will be rolled out in a firmware update as soon as its ready to go. However, at this time I cannot share a date of when the new firmware will be made available.
Our developers will need to test this fix to make sure that it has the desired effect and doesn't cause any other problems. I fully appreciate that, while I am sure you will be pleased to hear we have a fix, I am equally sure you will be disappointed that I cant tell you when this will be coming.
Our product team will let me know when we start rolling the new firmware out and at that point I will be back here to let you all know.
In the mean time, my previous advise on a workaround still applies,
Thank you all for your continued patience.
Note that windows by default will not format FAT32 for large drives. However there is a HP format tool, just and exe it does not install available to do this. You can google search for it.
Great news that a fix is on the way.
We''ll wait to hear when you have a further update as to when the firmware upgrade is imminent.
PS: No doubt a simple coincidence this follows my recent letter to BT CEO...
Thank you @SeanD for the update, this is good news, hopefully we won't have to wait too long for the update.
Until the update arrives I can confirm that a 1TB usb HD formated in fat 32 will work. I've just spent the last few days moving my files from my previously attached NTSF drive and I can now access all over my network.
A great wee free tool for formating large drive can be found here, https://www.partitionwizard.com/download.html I have no affiliations with the software company.
Remember to back up any data before using any Formating or Partitioning software.