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Aspiring Contributor
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Message 1 of 8

Smart Hub 2 arrived dead

Smart hub 2 arrived today and its completely dead. 

No lights at all. 

The upgrade to 900mbps is meant for this Friday 4th September. 

How do I get a replacement sent ASAP? 

I've been cut off everytime I try to contact the FTTP team. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Smart Hub 2 arrived dead

@Wilted007 

Have you made sure that the power supply unit is assembled properly, as it needs to be pushed together until it clicks firmly in place, otherwise it will not make contact?

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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Smart Hub 2 arrived dead

You need to persevere with FTTP team to get replacemet



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Aspiring Contributor
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Message 4 of 8

Re: Smart Hub 2 arrived dead

It's put together correctly as I've tried it on my old hub too and it's working fine. 

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Aspiring Expert
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Message 5 of 8

Re: Smart Hub 2 arrived dead

This may sound silly, but have you turned the hub on via the power button at the back ?

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Aspiring Contributor
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Message 6 of 8

Re: Smart Hub 2 arrived dead

Yes. Numerous times and tried to reset it several times. Tried the wps button. No lights, no life what so ever. I thought the lights might have even been disabled, so let it sit "powered" on to see if it showed up on my phone as an available network, but no joy. 

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Smart Hub 2 arrived dead

If the lights had been disabled, then a factory reset of the home hub would have turned them on again.

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Aspiring Contributor
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Message 8 of 8

Re: Smart Hub 2 arrived dead

I thought that too. 4 times now sitting on the phone for over 30 minutes each time to get cut off. 

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