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I am not sure if the white whole home discs are compatible with the smart hub 2, as that hub is intended for use with the black complete wifi system discs.
Is the problem still there if you remove the power to all of the white discs?
Can you also make sure that Smart Setup is turned off.
Well, there have been no reports on the forum about any issues with multicast on the SH2. Its possible you have a faulty one, or maybe issues with the line.
What error code appears on the BT YouView box?
You could try a factory reset of the SH2.
Hi @brummygit Sorry your Multicast channels are not working when you use the Smart Hub 2 and it works ok on the 1.
I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
@brummygit Thanks for sending in your details, I've raised a case with out TV specialists to get this looked into as its strange that its only affecting the Smart Hub 2. As soon as I have any updates I'll get back in touch.