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Aspiring Contributor
Message 1 of 1

Smart Hub 2 "loses" parts of the Internet

I recently upgraded to the Complete Wi-Fi package and have a shiny new Smart Hub 2.  Earlier today it appeared to suddenly forget how to find a part of the internet.  I was connected to my work VPN, able to log into various services and reach almost every site I desired, except my Bank was coming up with a blank page.

Same on my work PC and the mobile - unless I used mobile data in which case all was fine.

I restarted the router via the web GUI, no difference.  After spending 10 minutes waiting for a chat person to be free, and a similar time on the phone I trotted off downstairs and rebooted the router with the button - counting to 10 before powering it back up.  Hey presto service restored.

Any ideas.?

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