@zak99wrote:
At no point in my discussions with the various BT chat agents did I believe their claims of 500m. But as several chat agents clearly shared the same thing from the same script and stood by their claim, even when I challenged them, I felt it was reasonable to expect I would easily get within 10% of their 500m claim, 50m would cover everything in my boundary. I'm getting less than 20m.
As they lied in writing and and I now have a router that is not fit for my purpose where do I stand?
Someone had said on another post of mine asking for BT input that they do not comment here. Well they do watch as I was direct messaged by BT that they objected to my sharing a chat transcript with the agents first name in and deleted it. A shame they won't comment on their fraudulent claim of 500m range in that chat transcript.
At which point does "up to 500m" mean guaranteed connection @ 500m. Don't think it can be classed as a mis-sell based on that in all honesty
